Notes for Network Repair Requests

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Please note that when submitting a repair request, you must provide the complete IP information and a detailed description of the issue.

We cannot provide assistance based solely on a simple word of "the internet is not working."
Please cross-test by taking your PC to your roommate's desk, and having your roommate try their computer at your desk, to determine whether the issue stems from the wall outlet or the PC itself.
If you are using a personal wireless router, please test with a direct wired connection instead; direct repair requests for wireless routers are not accepted.
At a minimum, you must attach the WAN configuration details of the wireless router—please log in to the management interface to take a screenshot.
All student repair requests are handled in the order they are received. We are unable to provide immediate, on-the-spot service as requested by individual students.
Additionally, students are responsible for their own wireless routers; we do not provide repair or inspection services for them.
Please ensure that the network jack on the wall works properly by connecting it directly to your computer.

Thank you for your understanding and cooperation.

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